FAQ
How much does shipping cost?
Shipping Information
At Baller7Boots, we are committed to providing our customers with a smooth and reliable shopping experience. That’s why we offer free worldwide shipping on all orders.
All costs are fully covered – you will not need to pay any additional customs duties, import taxes, or hidden fees. Everything is already included in the final price at checkout.
Every order is shipped securely and insured through DHL, and you will receive a personal tracking number so you can follow your shipment at any time.
Our Baller7Boots team takes great care to ensure that your order is packaged safely and delivered on time, no matter where in the world you are.
When will I get my order?
We’re excited to provide free worldwide shipping on every order - no minimum purchase required. No matter if you’re ordering locally or overseas, you won’t encounter hidden costs or surprise fees at checkout.
Orders are dispatched as quickly as possible. Within 2–3 days after placing your order, you will receive an email with your tracking number. From the moment you receive this tracking number, the estimated delivery time is 7–14 business days, depending on your location and local customs procedures.
Please double-check your shipping details during checkout to prevent delays. We cannot be held responsible for delays caused by couriers, customs, or incorrect addresses entered by the customer.
What is the return policy?
Return Policy
We accept returns only when the mistake is on our side (e.g., wrong size, wrong color, or a defective item).
Return Conditions:
- Item must be unworn
- In original condition
- Not used for play
Order Cancellation Policy
Orders can only be cancelled on the same day of purchase until 12:00 AM (midnight). After this deadline, cancellation is no longer possible, as the football boots are usually shipped the following day and the order will already be in processing.
This time limit is necessary because the football boots are usually prepared and shipped the next morning.
We kindly ask for your understanding.
Exclusions:
If the size doesn’t fit but matches what you ordered, a return isn’t possible.
However, we’re happy to find another solution with you — such as a discount, store credit, or an alternative option.
If your case doesn’t fall under our standard policy, don’t hesitate to contact us. We’ll do our best to support you and make things right.